How to Find Your WordPress Authentication Information

If you’ve been using WordPress with WebHostingPad you’ve become familiar with the authentication popup we’ve had to implement in order to stop the ongoing global brute force attacks on WordPress admin login pages. Several months ago, Google released an update for Chrome that essentially broke this autehntication popup by not displaying the information needed to get past the popup.

If you compare the windows above, you’ll see the Chrome window on the left does not include the crucial username and password information needed to complete the form and get past the authentication window. This, pretty clearly, is quite the annoyance.

We understand that this is an issue, and as such we tried to remove the authentication popup to see if perhaps the brute force attacks had subsided, but unfortunately they have not as we almost instantly were attacked by it again. As such, we’ve had to re-add the popup.

Unfortunately this is a global attack on all WordPress accounts and the authentication popup is the most effective way we’ve found to stop it from affecting your services. Short of forcing all customers to install a plugin (which we don’t want to do), this is the safest thing for your websites and for our servers.

As an example, if you visit https://sucuri.net/security-reports/brute-force/ you’ll see just how many attacks are happening daily through this one firewall alone. They are being hit by anywhere between 12 million and 50 million fake WordPress admin login attempts a day.

So, how do you get the authentication info if you’re using Chrome?

Step 1: Log in to your Account Manager by clicking here.

Step 2: In the navigation menu, click Support, then click on WordPress Auth Info from the dropdown menu.

Step 3: Find the authentication info for the server where you’re hosted. This is the information you’ll input for the username and password in the authentication popup window.

If you’re unsure which server you’re hosted on, you can find out by clicking on Services in the navigation menu and selecting My Services from the dropdown. From there, click on the hosting package. Under the Hosting Information box you’ll see a server name.

As always, if you have any questions or need help with any of the information above feel free to contact us any time.

WebHostingPad State of the Union Address

whppodiumSo, it’s been over a month since our last post. Oops, sorry about that. We’ve been working on quite a few projects simultaneously so finding some time to set aside and write here has proven to be a bit difficult over the past several weeks. That’s my excuse and I’m sticking to it. The good news is that a lot of these projects are nearing their completion, so I wanted to take some time out to show you some of the things we’ve been doing to try and make your hosting experience even better.

1. Updated, redesigned billing system

Our billing system is outdated, and that’s putting it nicely. We’ve been working on shifting to a new, better looking, better functioning billing style which will help you more easily manage all areas of your hosting account. It’s still a work in progress, but here are a few screenshots showing how much nicer it will look.

1. Revamped client area home page. This is what you will be greeted by when you log in. A central hub giving you an overview of your whole account.
clientareahome

2. Better domain management area allowing you to control just about every aspect of your domain names.
clientareadomain

3. Perhaps the most exciting section of the updated billing area is the seamless integration with cPanel. I’ll start off by saying that this will not limit your cPanel access in any way. You will still have complete and total access to cPanel. however, for those of you who would rather have a single login area, you will be able to access all of the cPanel features directly from your billing area. This centralizes all of your information, allowing you to access everything from a single login point. You will no longer have to worry about having to remember different login information.
clientareacpanel

There is plenty more to see, but that will come once we complete the updates.

2. Weebly Website Builder

As you may have noticed, in the first screenshot above there is a panel for “My Weebly Websites.” That’s because we’ve been working out a partnership with Weebly so that you can use their website builder with our web hosting. We understand the need for an easy to user website builder, and Weebly is one of the best we’ve ever come across. We will be offering a free trial version, as well as three different levels of paid Weebly builders. We’re still working out a few kinks, but we’re slowly rolling this out for all of you to use.

3. Server Updates

As we all know, computer technology is always evolving. Things seemingly change so fast that by the time new products are shipped they are already obsolete. Some of our older servers are getting some pretty significant upgrades which will help your websites run significantly better.

Along with this, we’re upgrading all of our servers to the latest stable version of CentOS, the operating system on which the servers run. This is a huge task, to say the least. To give you an idea, here’s the basic procedure. CentOS cannot simply be updated on a server like your Windows or Mac OS X updates on your computer, as much as we wish it could. We have to remove all of the data from the server prior to upgrading the operating system. What this means is that we have to manually transfer all accounts off of a server that needs to be upgraded onto a different server. Only then can we upgrade the operating system. After it’s upgraded, that server will also get any hardware upgrades it needs, then it becomes the new server for any accounts that need to be transferred off of a different server needing upgrades.

Pain in the you-know-what? You bet!

4. Changes to cPanel

This is an important topic so it will be getting its own post down the road, but it’s worthwhile to touch on it here. The cPanel interface as we all know (and are all comfortable with) is going to be changing. The x3 theme that has been the standard for years is going EOL (end of life), and as such, we are going to have to switch out all of your cPanel themes to the new Paper Lantern theme. The bad news? Paper Lantern is significantly different than x3. The good news? There have been enough complaints to cPanel that they have made a “retro” skin for the new theme. This retro skin mimics the look of x3, but uses all of the Paper Lantern back end. For more information about this, you can click here to visit the cPanel blog.

I’m sure there’s plenty more I’m forgetting about, but that’s the gist of the bigger projects we’ve got going on right now. As always, we’d love to hear any feedback from you on what you think needs improving. Our job is to make your job of running your website as easy as possible and we’re always looking for ways to do that.

Poll: Added Account Security

Security is of paramount importance to us, but we also don’t want security measures to impede our service’s ease of use. For this reason, I’ve decided to put a question forth to you, our customers, to see what you’d like for us to do.

Recently, we’ve been noticing an influx of customers requesting that either a PIN or a secret question/answer be added to their Account Managers to make sure that only they (or other verified users) have access to it. While we do verify accounts in other ways, this added measure makes absolutely sure only verified users have access to billing information with WebHostingPad.

I’ve been mulling over whether or not a security PIN should be made a requirement across all accounts in our system. It is, in my opinion, something that should be done. I think it’s a relatively painless way of making sure only you have access to your account. My apprehension with doing this is that I don’t want it to be seen as a hassle for you to get access to your account.

So, we’re going to do this the democratic way. You can vote below as to whether or not you’d like a PIN added. We’ll keep the poll open for a couple of weeks so plenty of people have time to place their votes.

Would you like an added layer of account verification on your Account Manager?

  • Yes (83%, 5 Votes)
  • No (17%, 1 Votes)

Total Voters: 6

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We’ve revamped our Refer a Friend program (again)!

As the title pretty clearly says, we’ve been working behind the scenes to make our refer a friend program easier to use. This is all in an effort to make sure it’s easier for you to get credit for the friends and family members you refer to WebHostingPad. As was the story when I posted about our reward points program, we want to make sure that you get the credit you deserve to make your hosting more affordable.

Previously, the refer a friend program was pretty cumbersome all around. Your friend had to sign up, go to a form online, fill out the form, then I had to manually sort through all of them and add credit accordingly. That, as I’m sure you can imagine, was a pain in the you-know-what for me. But, even more of a pain was the fact that plenty of people simply weren’t filling out the forms with the correct information which means credit couldn’t be given.

Now it’s super simple to refer friends to WebHostingPad. Everything is tied in to your account manager. Now, when you log in, you’ll see a new tab for “Refer a Friend” with two options in the dropdown. The first, Invite Friends, is where you’ll want to go to send your friends an invite to host with us.

When you go to that page you’ll see a section for you to add email addresses as well as a default email template that you can use to send out to any friends or family members that may need web hosting. You can change this email to whatever you’d like, but the important thing is to not change the URL that is in this email. That is the URL the person must use when they visit WebHostingPad in order for you to get credit for them signing up.

Now it’s as simple as that. Just send people that email (or just send them the link, it doesn’t really matter) and anybody who signs up will track to your account and you’ll get credit for it. There are, of course, terms to this program which can be found by clicking here but they are short and sweet, at least as far as terms and conditions go. So feel free to start referring people and earn credit on your account that you can put toward any new purchase or renewal!

As always, if you have any questions you can contact us at any time, we’d be happy to answer any questions you have.